Terms & Conditions

1. Company Details

2. Order Acceptance

3. Stock Availability

4. Payments

5. Delivery Address

6. Delivery Dates

7. International Delivery

8. Ring Sizes

9. Bespoke Items

10. Data Protection

11. Jewellery Price Fluctuation

12. Online Ordering & Security

13. Price & Description

14. Product Images

15. Guarantee on Jewellery

16. Returns Policy

17. Returns Exclusions

18. Cancellations by M&E Jewellers

19. Refunds

20. Website access

21. Use of Materials

22. Disclaimer of Liability

23. Title of Ownership

24. Privacy Policy

25. Variations of Terms

 

 

1. Company Details

  • Office address:
  • M & E Jewellers,
  • c/o Villamarts Ltd,
  • 32-32 Greville Street,
  • London,
  • EC1N 8TB.
  • Tel: 020 7272 1422
  • Mob: 0044 (0)7989 504778
  • Email: sales@me-jewelllers.com

 

PLEASE NOTE: No stock is kept at the above address which is used for office use only.

This page states the 'Terms and Conditions' under which you may use the M & E Jewellers website. If you do not accept the Terms and Conditions stated here, do not use this website and service. By using this website, you are indicating your acceptance of these Terms and Conditions. These terms can be viewed at any time, you will also have the opportunity to view these terms before placing your order. You may print a copy of this contract (terms & conditions) or save a copy to your personal computer. Please review our terms when using our website in the future as our terms may change from time to time.

The terms 'You', 'User' or 'Customer' as used here in refer to all individuals and/or entities accessing this website for any reason.

 

2. Order Acceptance

Before processing your order we may check your details with fraud prevention and protection agencies. You have a right to know the information provided by these agencies and the information we hold about you, you may receive a copy if applied for in writing. We reserve the right not to accept your order, see section 19 for futher details.

 

3. Stock Availability

No stock is kept on premises, we order items from numerous manufacturers as orders are placed, enabling us to keep costs and final prices low. For this reason it is not possible for us to keep live stock details online. No item should be presumed to be in stock unless stated. We will update you on the lead time of your item/s within 24 hours of placing your order (Monday - Friday excluding public and bank holidays). We only give average and approximate lead times online. If required by a particular date, we advise you to check lead times with us by email or telephone before placing your order.

 

4. Payments

Payments made by credit or debit card can only be accepted if it passes all security checks. Your cards security code must match your card and the billing address provided must be the registered address for the card (address registered with your bank). PayPal payments are only accepted from approved PayPal users with a confirmed UK address. We may require a form of ID in some cases.

 

5. Delivery Address

If you require delivery to an address other than your registered billing address, we may request one or more forms of identification showing your name and billing address. ID may include: driving license, passport or utility bill (dated within the last 3 months). We may request this information at any point in the order process.

 

6. Delivery Dates

All delivery dates quoted by us at the time of your order and after are approximate. We will make every effort to ensure that we honour estimated delivery dates, it is possible that circumstances beyond our control may cause delivery dates to be changed.

 

7. International Delivery

It is the customer's responsibility to pay any import taxes/duty applicable in your country, you may want to check if this applies to you before placing your order. For security reasons we can only deliver to the registered billing address on all international orders.

 

8. Ring Sizes

Due to additional precious metal content required, ring sizes above P may incur a surcharge of approximately £25 for 9k Gold, £40 for 18k Gold and £65 Platinum.

 

9. Bespoke Items

Items which have been made to specification are excluded from returns, see section 17 for details.

 

 

10. Data Protection

If you would not like to receive future promotional emails or newsletters from us do not tick the appropriate box at checkout. If you currently receive emails from us and decide you no longer wish to receive direct marketing information please contact us, we will then amend our database to reflect your wishes and cease to send such information. You may also click the 'unsubscribe' box at the bottom of our emails.

 

11. Jewellery Price Fluctuation

Precious metal, diamond, precious and semi precious gem prices fluctuate substantially within a short span of time. Whilst we do our best to maintain prices, from time to time we may have to increase our prices. If our prices decrease after you have placed your order or after you have received your goods, you are not entitled to receive the difference back as goods have already been purchased from our manufacturers at the higher price.

 

12. Online Ordering & Security

As part of our continuing effort to protect our customers we may use identity checking services to confirm the identity of the customer. This is not a credit check and does not affect your credit rating. No electronic note, or 'footprint' is left on your record to say that a check has taken place, the information is not sold to third parties.

Anyone entering into on-line credit or other payment card transactions, will be provided with secure server access. The secure server software encrypts the information that you input before it is transmitted to us. To prevent unauthorized access, we follow legally required security procedures in the storage and disclosure of information that you have given to us. This means that sometimes we may ask for proof of identity before we disclose personal information to you.

 

13. Price & Description

All prices are inclusive of postage and packaging. All sizes and weights quoted are approximate. Size, weight and product descriptions are given in good faith from our suppliers information. Occasionally mistakes may be made on price or product description. If a product has been prices too low we have the right to remove that product from sale until the price is amended. If it comes to our attention that a customer has placed an order for a product with an incorrect price or description we have the right to cancel that order and refund or cancel any payments made.

 

14. Product Images

Our product images have been provided to give an example of the final product. As diamond, gemstone and metal are natural materials, they can vary in colour, shade and appearance from the product image. Photography lighting can also affect colour or shade so images will show jewellery in a brighter than normal light.

 

15. Guarantee on Jewellery

All goods supplied (unless otherwise stated) are guaranteed for a period of 12 months from the date of despatch in respect of faulty workmanship of materials. This guarantee does not cover neglect and accidental damage. Jewellery may be assessed to determine if any returned item has been damaged. Jewellery damaged by neglect or accidental damage may be returned to the customer or offered for repair. If jewellery is to be repaired the fee for this including postage costs are to be paid by the customer. Your statutory rights are unaffected. Please note: This guarantee is void if jewellery is altered in any way (sized, engraved, customised) by the customer or any other third party including other jewellers.

 

16. Returns Policy

If you are not completely happy with your online purchase you may return it to us for a full refund or exchange, please note some items can't be returned (see exclusions below). The 'cooling off period' in which you may make a cancelation is 30 days for jewellery. These periods start from the day after you receive your order.

Please ensure you take good care of your item/s whilst in your care, we may seek compensation for lost value of goods which have been damaged, including missing gift boxes and other packaging. Your right to cancel may be put in writing such as email or in another durable medium and addressed to us at: M & E, c/o Villamarts Ltd, 32-34 Greville Street, London, EC1N 8TB. Please quote your order number and surname in any correspondence to enable us to deal with your enquiry quickly. 

 

17. Returns Exclusions 

We are unable to accept returns or exchanges (within 30 days or thereafter) on specially ordered items which are listed below, we will confirm this with you before going ahead with your order:

  • Full Eternity Rings
  • Engraved jewellery
  • Bespoke jewellery
  • Rings below size J
  • Ladies rings above size Q
  • Gents rings above W
  • Items modified by third party

 

18. Cancellations by M & E Jewellers

We reserve the right not to accept an order for any reason, including:

  • We do not have the stock to fulfil the order
  • We are unable to deliver the product to your area.
  • An item was incorrectly priced or described on the website.
  • Your payment was not authorized.
  • If you have not complied with our terms and conditions of sale.
  • We have reason to suspect fraud.

 

19. Refunds

If an order is cancelled and a refund has been authorized, any payments made to us will be processed for a refund within 5 working days of receiving goods back into stock; providing goods are in good condition. Missing packaging or necessary repairs may be charged against your refund. Payments may take up to 10 days to show in your account depending on your bank, however most refunds show within 5 working days after being processed (excluding bank or public holidays).

 

20. Website Access

Although we will do our best to provide constant, uninterrupted access to the M & E Jewellers  website, we do not guarantee this. We accept no responsibility or liability for any interruption or delay.

 

21. Use of Materials

For the purposes of this agreement, 'material' means material including, without limitation, text, graphics and sound material, published on M & E Jewellers website, whether copyright of M & E Jewellers or a third party. The Material may contain inaccuracies or typographical errors. M & E Jewellers makes no representations about the accuracy, reliability, completeness, or timeliness of the website or the Material. The use of the website and the Material is at your own risk.

Changes are periodically made to the website and may be made at any time. You may download and print extracts from the material and make copies of these for your own personal use only; not to be used for business purposes. You are not allowed to download or print the material, or extracts from it, in a systematic or regular manner so as to create a database in electronic or paper form comprising all or part of the material appearing on the M & E Jewellers website.

You shall not copy or adapt the code used to create the website pages. It is copyright protected. Attempting to decipher, decompile, disassemble or reverse engineer any of the software comprising or in any way making up a part of the website is prohibited. You must not reproduce any part of the M & E Jewellers website, or the material or transmit it to or store it in any other website or disseminate any part of the material in any other form, unless we have indicated that you may do so in writing.

 

22. Disclaimer of Liability

In no event shall the company, its suppliers or any third parties mentioned on the website be liable for any damages whatsoever (including, without limitation, incidental and consequential damages, lost profits or damages resulting from lost data or business interruption), as a result of your doing, or not doing, anything as a result of viewing, reading or listening to the material or any part of it or as a result of your inability to use the website and the material, whether based on warranty, contract, tort, or any other legal theory. We give no warranties of any kind concerning the M & E Jewellers website or the material. In particular, we do not warrant that the M & E Jewellers website or any of its contents is virus free. You must take your own precautions in this respect as we accept no responsibility for any infection by virus or other contamination or by anything, which has destructive properties.

 

23. Title of Ownership

All goods remain the property of M & E Jewellers until payment is made in full. In a case in which you receive goods that you have not paid for, you must pay for those item/s or return the goods as soon as possible.

 

24. Privacy Policy (Updated May 2018 for GDPR Compliance)

What personal information we collect on our websites You do not have to give us any personal information in order to use most of the website.

If you wish to contact us about a product or service via our enquiry form, request more information or volunteer feedback, we may collect the following personal information from you:

* Name;

* Phone number; and

* Email address

In addition, we may automatically collect information about the website that you came from or are going to by using a third party service – Google Analytics. We also collect information about the pages of this website that you visit, IP addresses, the type of browser you use and the times you access this website. This information is only processed in a way which does not identify anyone.

We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.

How we will use your personal information

The personal information we collect via our website allows us to:

* Respond to your enquiry;

* Provide information on the products and services we offer;

* Administer our website and provide customer services;

* Meet legal, regulatory and compliance requirements;

* Gather management information to form statistical and trend analysis;

* Communicate with you; and

* Contact you about our products and services which we think might be of interest to you (where we have the appropriate permissions to do so).

Marketing communications

Provided you have given us the appropriate permissions, we may from time to time contact you by email, telephone or post about our products and services that may be of interest to you.

If at any point you would like to opt-out of receiving marketing communications, please email us stating your preferences at admin@me-jewellers.com. All your personal data stored will be deleted entirely from our system.

Where your personal data is held Any information obtained via our website, is held electronically at M&E Jewellers C/O Villamart LTD, 32-34 Greville Street, Hatton Garden, London, EC1N 8TB. If requested, all the personal data we hold can be disclosed to you.

Should we discover that our data has been breached you will be notified within 72 hours.

Third parties We do not sell, trade or rent your information to other parties.

We may employ the services of third party service providers to help us in certain areas, such as website hosting, maintenance and print. In some cases, the third party may receive your information. However, at all times, we will control and be responsible for the use of your information.

We may disclose your information if required to do so by law for information such as a court order, witness summons, or complaint from governmental authorities.

Cookie use Cookies are pieces of data that are often created when you visit a website and are stored in the cookie directory of your computer either temporarily or permanently. We only use cookies to measure how you interact with our site; this does not include any personal information and remains anonymous.

Links Our website may contain links to other websites. This privacy statement applies only to our website. We are not responsible for privacy policies or practices of other websites to which you choose to link from this site. We encourage you to review the privacy policies of those other websites so you can understand how they collect, use and share your personal information.

Data Processing Assurance

M&E Jewellers Limited will ensure, by way of training or otherwise, that staff carry out their tasks in a way that will ensure compliance with data protection laws. Each member of staff shall have access to this Policy and shall have an obligation to comply with it.

M&E Jewellers Limited will comply with data protection obligations in accordance with its service agreement including, where appropriate, a data processing agreement.

The Business shall periodically review this Policy and other policies to ensure that they continue to comply with the relevant legal requirements.

How to contact us

If you have any questions about this statement or your personal information, please contact us on admin@me-jewellers.com.

 

25. Variation of Terms

These terms may be varied from time to time. Please ensure that you review these terms and conditions regularly as you will be deemed to have accepted a variation if you continue to use the site after it has been posted.

 

© 2018 M&E Jewellers Limited. All Rights Reserved.